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Job Details

Director of Operations

Location
Cincinnati, OH, United States

Posted on
Oct 29, 2020

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Description
**MEMBERS ONLY**SIGN UP NOW***. is currently expanding our operations in North America and we are seeking a Director of Operations to be an integral member of the **MEMBERS ONLY**SIGN UP NOW***. team. You will build and lead a highly experienced team of field operations experts focused on deploying state-of-the-art imaging technology devices. The team is responsible for the end-to-end installation and maintenance of **MEMBERS ONLY**SIGN UP NOW***. shelf cameras that are currently being deployed at scale (think 100,000 units) at leading retailers throughout the world.
Responsibilities include:
Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks
Collaborate with executive-level management in the development of performance goals and long-term operational plans
Analyze current operational processes and performance, recommending solutions for improvement when necessary
Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration
Identifying and targeting areas in which the business can improve operations.
Work with the field teams across the organization to ensure tasks are completed
Proactively address barriers to success, including being a direct contact for support escalations.
Understanding the customers business, defining success criteria, and building plans to exceed expectations.
Job Requirements:
5 years in a leadership role with significant experience in managing people and process.
Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management
Proven ability to plan and manage the operational process for maximum efficiency and productivity
Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
Excellent communication, presentation, and demonstration skills.
Good understanding of account management and customer success.
Knowledge of the retail, mass merchandiser, home improvement, and/or grocery operations, along with the associated information technology stack such as shopper-facing apps, back-room inventory management, and/or retail POS systems is a plus.
Ability and desire to work independently in an unstructured environment in locations remote from company HQ.
Benefits
We care deeply about the health, happiness, and wellbeing of all of our employees.
Competitive salary
Stock that will be actually worth something!
Health Insurance
Catered lunches
Paid Time Off
Quarterly Team Retreats
Education grants

Company info

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