Job Details

Professional Services Consultant

Location
Atlanta, GA, United States

Posted on
Oct 29, 2020

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Profile

Description
Put Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full.
These are the values that define who we are and have empowered our staggering growth to become the #1 leader in sales engagement software.
**MEMBERS ONLY**SIGN UP NOW***. helps brands deliver value and create trust by connecting authentically and meaningfully with their customers. Thousands of customers depend on **MEMBERS ONLY**SIGN UP NOW***.’s category-leading sales engagement platform to engage in more relevant, authentic and sincere ways.
Since our founding in 2011, we have grown into a global, award-winning organization with Lofters based all over the world. As a testament to our Organizational Health, we have been named by Forbes as one of America’s Best Startup Employers in 2020, twice by Deloitte as a ‘Fastest-Growing Technology Company in North America,’ featured by The New York Times as a start-up on a path to a $1B valuation, and have been recognized as a top workplace by Forbes, Fortune, Glassdoor, Atlanta Journal Constitution, and Inc Magazine.
We’re redefining an age old industry! This is challenging work – but our team of brilliant creatives makes the journey thrilling. We’re fast-paced, innovative, and collaborative. We pursue excellence in everything and have a lot of fun along the way. Come join us!
THE OPPORTUNITY:
Although we’re proud of our history, we’re just as excited about the future. We want to create a world-class culture and company that attracts, develops, engages and retains the nation’s elite talent.
At **MEMBERS ONLY**SIGN UP NOW***., our Consultant, Professional Services is pivotal to our company’s success. You will be a key member of our fast-growing and high-performing Professional Services team whose primary goal is to successfully on-board each customer, establishing a solid foundation for their future success.
In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to develop along a great career path in Professional Services.
WHAT WE ARE LOOKING FOR:
We are seeking a motivated, results-oriented, forward-looking team player who can help us grow and mature our professional services organization while ensuring the highest quality onboarding experience for our customers.
On a day-to-day basis, you will be responsible for establishing the solid foundation that drives customers’ future successes. You will play a critical role in the success of the Professional Services team. Providing process recommendations, **MEMBERS ONLY**SIGN UP NOW***. and Salesforce configurations, technical expertise, sales strategy, product adoption and proactive communication - all with one goal in mind: ensuring the successful on-boarding of our clients.
If you’re passionate about sales technology, providing a world-class customer experience, and thrive in a fast-paced, hyper-growth startup environment, then becoming Consultant, Professional Services is the career path for you!
THE TEAM:
**MEMBERS ONLY**SIGN UP NOW***.’s Professional Services team is comprised of both seasoned and up-and-coming consultants who are all aligned on one mission: to redefine the Sales Engagement space and activate the authentic seller in all of us. They are also the epitome of our core values. Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full.
THE SKILL SET:
Previous experience in a SaaS or similar technology company
2 years of experience in a project management, implementation, or consulting role
1 years of experience using Salesforce
Experience with **MEMBERS ONLY**SIGN UP NOW***. preferred
Experience supporting Enterprise-level customers preferred
Experience in a billable/time tracking environment
Exceptional levels of customer empathy
Excellent verbal and written communication skills
Disciplined, flexible, and autonomous work habits; we dont micromanage
WITHIN ONE MONTH, YOULL:
Attend **MEMBERS ONLY**SIGN UP NOW***.’s New Hire Orientation, where you will learn our **MEMBERS ONLY**SIGN UP NOW***. story and understand what makes our “Lofters” unique
Begin 1:1’s with your manager, understand your 30-60-90-day plan and delve into your daily responsibilities
Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them
Understand the implementation methodology for our packaged onboarding offerings
Begin shadowing of calls/meetings with more tenured team members to see our methodology in action
WITHIN THREE MONTHS, YOULL:
Achieve the **MEMBERS ONLY**SIGN UP NOW***. Administrator Certification, demonstrating your knowledge of our product
Take ownership of new customers onboarding experience, from start to finish
Advocate for customers and coordinate additional **MEMBERS ONLY**SIGN UP NOW***. resources to resolve technical and strategic challenges
Understand the various metrics and respective targets for your role (e.g. billable utilization, customer satisfaction, project margin) and those of the broader Customer Services organization (e.g. seats activated, product usage/adoption)
Continue to focus on your OKRs
WITHIN SIX MONTHS, YOULL:
Leverage customer feedback to help our Product and Engineering teams continually improve the product
Consistently meet or exceed your various targets (e.g. billable utilization, customer satisfaction, project margin)
Participate in the interview, selection, hiring and on-boarding of new team members
WITHIN TWELVE MONTHS, YOULL:
Achieve the Salesforce Administrator Certification
Continue to provide excellent service to our customers and meet or exceed your various targets (e.g. billable utilization, customer satisfaction, project margin)
Continue to focus on your OKRs
IS THIS ROLE NOT AN EXACT FIT? Keep an eye on our Careers Page
for other positions!
WHY SHOULD YOU WORK AT **MEMBERS ONLY**SIGN UP NOW***.:
You will become part of an amazing culture with a supportive CEO and smart teammates who actually care
You will work with an amazing team you can learn from and teach
You will experience joining a high-growth/high-traction organization
You will hear “Yes, let’s do that!” and then have the opportunity to successfully execute on your ideas
We have a vibrant, open office that utilizes modern technology
You will grow more here than you would anywhere else, that is a promise
**MEMBERS ONLY**SIGN UP NOW***. is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

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